FAQ / Terms and Conditions
Care of plaques
Wipe with a dry cloth and if hanging outside the plaque should be coated with a clear vanish.
Please note Christmas orders must be placed by the 1st December to avoid disappointment due to increased workload and postage deadlines.
Variations, imperfections and handmade nature
As each item is handmade, they will have a handcrafted nature which creates uniqueness unlike mass-produced items. Whilst we endeavour to meet your requirements, all artwork will be unique and is unlikely to be an exact match for items you have seen on this site.
All dimensions stated are approximate and there may be minor fluctuations in size. Please note, we will try to match colours as best as possible if you have sent through imagery or samples; however, please allow for discrepancies due to screen colours and limitations with paint. Colour matches across items can only be matched if ordered at the same time.
Glassware to be cleaned with a soapy cloth.
The glass items are individual and each one is unique.
Copyright and rights to use images
The individual designers at Crafty Teachers retain copyright for their work and items may not be copied or replicated under any circumstance. Any usage of imagery from this site must be credited as Crafty Teachers.
We reserve the right to use photos taken of your order for use on the website and marketing purposes. If gifts are for a specific date, please confirm that you would like the images on your item to remain private until the date has past.
If an item features personal identification or sensitive details, then images will be used at our discretion unless you have requested otherwise.
As every item is handmade and customised for you on a commission basis, returns will not be possible unless an error has occurred on our part as below:
– The item is not as we had agreed and detailed in communications
– We have done something really silly like spelling a name wrong
We will not take responsibility for any errors in the details that you have supplied whilst ordering, however, if possible we may be able to agree a fee for corrections. Where needed, our Crafty Teachers may contact you for clarification if required.
In the event of any issues as detailed above, please contact us within 3 working days so that we can aim to resolve. If an item is to be returned back to us, please obtain a Proof of Posting as we are unable to accept responsibility for items that get misplaced in the post.
On this site all transactions are processed securely by Paypal.
Bespoke commissions will be invoiced via email and payment typically made via BACS (electronic bank transfer). All payment must be received prior to work starting on the commissioned item and any timescales will be applicable from the day payment is received.
How long will your order take
Please allow as much time as possible to place your order before it is required. We will aim to keep the Delivery page updated with any holidays or delivery delays that are likely.
Important notice on safety – decoration not toys
Please note that all items sold through Craftyteachers.com, unless otherwise stated, are for decorative purposes and are not a toy. Items are not designed for children to play with due to the nature of the work.